Office Policies

 

Abusive & Violent Behavior

  • Amari Medical Practice staff will not abide abusive or violent behavior of any kind towards it’s staff, patients, or colleagues.
    • This includes, but is not limited to:
      • Physical, mental, and verbal abuse
      • Destruction of property and theft
  • Abusive & violent behavior of any kind will not be tolerated.
    • Those in violation of this policy will be asked to leave.
    • If that party does not leave the premises at once, the police will be called immediately.

Appointments

  • We encourage you to make appointments in advance.
    • We are not a walk-in clinic.
    • Our physicians typically book 1-2 business days in advance.
  • It is helpful if you let us know the nature of your visit so that we can schedule an appropriate amount of time for your visit.( e.g. PAP, Test Results, Prescription Refill).
  • We offer online booking: myhealthaccess.ca
  • We encourage patients to book with their family doctor, as each physician has their own individual family practice.
  • 24 hour notice is required for all cancellations & re-bookings.
    • Less than 24 hours notice will result in a $50 late-cancellation fee
    • No-shows will result in a $50 no-show fee
    • Each late-cancellation & no-show fee is per patient, per appointment.

New Patient Registrations

  • To register, please visit our office in person with:
    • BC Care Card
    • Government Issued Photo ID
  • You may walk in during office hours for registration.
  • You may not receive an appointment that day; However, you are able to register & book appointments thereafter usually within 2-4 business days.

Telephone Calls & Online Booking

  • We encourage you to reserve telephone calls for urgent matters only.
  • As we operate a call queue system, please be aware:
    • All calls are answered in the order in which they are received.
    • Please do not hang up & call again, as you will end up back at the end of the queue.
  • Voicemails will be returned within 2 business days.
  • We offer online booking: myhealthaccess.ca
    • Online booking is only available with the patient’s family physician.

Prescription Renewals

  • We do not refill prescriptions via fax or phone.
    • Long term medication requires close follow-up. Therefore, the physicians prefer to renew prescriptions in person. This allows the physician monitor your health.
  • Please book an appointment with your physician to refill your medications.
    • Ensure that you book an appointment at least 7 days before the medication runs out.

Test Results

  • Results will not be provided via phone or email due to privacy & confidentiality concerns. 
  • Reports must be reviewed with the physician prior to release.
  • Our staff are unable to interpret lab results & will not comment if asked.
  • If your test results require action, our staff will call you to arrange an appointment. All other results will be discussed at your next scheduled appointment.
  • If you are concerned or worried please call the office to arrange a follow up appointment.
  • Please understand that it can take up to 10 business days for our office to receive results.
  • We encourage our patients to sign up for https://myehealth.ca/ to be able to view blood results online. 
    • This website is provided by Lifelabs & Excelleris, not Amari Medical
    • Please note we are not affiliated with this program & are unable to troubleshoot any technical issues.

Referrals

  • From time to time you may need to see a specialist to help in the management of your condition.
    • We make the initial appointment for you.
  • If you require moving or re-booking for a specialist appointment, you must contact the specialist’s office directly.
    • Many specialists do charge for missed appointments.
    • Some specialists offices may not allow you to re-book an appointment with them if you miss your appointment.
    • Please contact the specialists office directly regarding their office policies.
  • Wait times for specialist appointments range from 2 to 24 months in most cases.
    • If you have not heard back from us within 4 weeks, please call the office so that we may look into your referral status.
  • Wait times for medical imaging appointments range from 2 to 24 months in most cases.
    • We will contact you via telephone or email regarding your imaging appointment once it has been arranged. (if applicable)