Office Policies

Abusive & Violent Behaviour

Amari Medical Practice staff will not abide abusive or violent behaviour of any kind towards its staff, patients, or colleagues.
- This includes, but is not limited to:
  - Physical, mental, and verbal abuse
  - Destruction of property and theft
Abusive & violent behaviour of any kind will not be tolerated.
- Those in violation of this policy will be asked to leave.
- If that party does not leave the premises at once, the police will be called immediately.

We encourage you to make appointments in advance.
- We are not a walk-in clinic.
- Our physicians typically book 1-2 business days in advance.
It is helpful if you let us know the nature of your visit so that we can schedule an appropriate amount of time for your visit.( e.g. PAP, Test Results, Prescription Refill).
We offer online booking: myhealthaccess.ca
We encourage patients to book with their family doctor, as each physician has their own individual family practice.
24 hour notice is required for all cancellations & re-bookings.
- Less than 24 hours notice will result in a $50 late-cancellation fee
- No-shows will result in a $50 no-show fee
- Each late-cancellation & no-show fee is per patient, per appointment.

We encourage you to reserve telephone calls for urgent matters only.
As we operate a call queue system, please be aware:
- All calls are answered in the order in which they are received.
- Please do not hang up & call again, as you will end up back at the end of the queue.
Voicemails will be returned within 2 business days.
We offer online booking: myhealthaccess.ca
- Online booking is only available with the patient’s family physician.

We do not refill prescriptions via fax or phone.
- Long term medication requires close follow-up. Therefore, the physicians prefer to renew prescriptions in person. This allows the physician monitor your health.
Please book an appointment with your physician to refill your medications.
- Ensure that you book an appointment at least 7 days before the medication runs out.

Results will not be provided via phone or email due to privacy & confidentiality concerns.
Reports must be reviewed with the physician prior to release.
Our staff are unable to interpret lab results & will not comment if asked.
If your test results require action, our staff will call you to arrange an appointment. All other results will be discussed at your next scheduled appointment.
If you are concerned or worried please call the office to arrange a follow up appointment.
Please understand that it can take up to 10 business days for our office to receive results.
We encourage our patients to sign up for https://myehealth.ca/ to be able to view blood results online.
- This website is provided by Lifelabs & Excelleris, not Amari Medical
- Please note we are not affiliated with this program & are unable to troubleshoot any technical issues.

From time to time you may need to see a specialist to help in the management of your condition.
- We make the initial appointment for you.
If you require moving or re-booking for a specialist appointment, you must contact the specialist’s office directly.
- Many specialists do charge for missed appointments.
- Some specialists offices may not allow you to re-book an appointment with them if you miss your appointment.
- Please contact the specialists office directly regarding their office policies.
Wait times for specialist appointments range from 2 to 24 months in most cases.
- If you have not heard back from us within 4 weeks, please call the office so that we may look into your referral status.
Wait times for medical imaging appointments range from 2 to 24 months in most cases.
- We will contact you via telephone or email regarding your imaging appointment once it has been arranged. (if applicable)